Returned Equipment being billed after being returned

I returned our set-top box and cancelled our account in June.  I'm still being billed for the box. I have the UPS signature page where the box was received by verizon

The rep last month when I called abiout the incorrect bill told me she saw in her system where the credit was issues the day after the bill was generated.  She just plain lied.  I got another bill via email and the US mail today. Same story, Verizion wants me to pay for their error.  I've made three calls about this and need to make one more on Monday per the weekend rep that answered the contact line.

Will anyone @ Verizon take ownership of this issue and let me know when it will be fixed?

2 Replies
Moderator Emeritus

Hi jerryhegar,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.