Returned Equipment

I need help in looking to see how others have resolved issues of returning equipmnt to Verizon and them beign unable to loacate and placing you for collection.  I have provided detailed info with dates and people I have spoken with.  My issue is the return label I was given (and used) was placed in my work shipping department.  Therefore I am not given a receipt.  This happend in early Febreuary and i am just now being notified I was placed for colllection.  I would like to think this is not a way to get back lost money from transfering over to Comcast after being with Verizon for 8 years and them not adjusting pricing to meet the market.  After I canceled they called back to offer the matching rate.

Re: Returned Equipment
Moderator Emeritus

Hi Mark4,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.