Returned Router to Verizon...now in collections!!!!
hfair101
Newbie

I canceled Verizon Fios internet service in August because the area I moved to did not offer the service.  I received a pre-paid label to return the router, which I did in early September.  It was dropped off at a UPS store in Dunedin, Florida; unfortunately I did not obtain a receipt or copy down the tracking number as I did not think it would be necessary since the label was provided by Verizon (of course, now I'm wishing I had).  I contacted Verizon via online chat yesterday and was told not to worry as it can take up to 2 billing cycles to show that equipment has been returned.  Today I received in the mail a letter from a collections agency asking for almost $100 for the router.  This is unacceptable!  I would like for this issue to be resolved immediately.

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Re: Returned Router to Verizon...now in collections!!!!
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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