I canceled Verizon Fios internet service in August because the area I moved to did not offer the service. I received a pre-paid label to return the router, which I did in early September. It was dropped off at a UPS store in Dunedin, Florida; unfortunately I did not obtain a receipt or copy down the tracking number as I did not think it would be necessary since the label was provided by Verizon (of course, now I'm wishing I had). I contacted Verizon via online chat yesterday and was told not to worry as it can take up to 2 billing cycles to show that equipment has been returned. Today I received in the mail a letter from a collections agency asking for almost $100 for the router. This is unacceptable! I would like for this issue to be resolved immediately.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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