I had to move because I recieved military orders so I cancelled my Fios service. I sent my eqiupment back and have a UPS tracking number that shows it was delivered, but my account page shows that it is still pending. It has been a week since delivery. I don't want to get charged and there is nowhere to chat or call a service representative. How do I ensure that Verizon updates the account info?
This is terrible customer service when you can't even find a phone number to call for help. Anyone have any recommendations?