Rewards Tile missing

I received the email saying I could claim my 2 $100 gift cards, but my rewards tile is missing and the link doesn't help.  the chat with us team told me to call the rewards team during their business hours, but im generally working during those hours... anyone else have any fixes for this?

Re: Rewards Tile missing

Hi cameronsounds,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.