Cancelled my fios triple play after 4 days didn't like it, knew about the worry free guarantee and that I wouldn't be charged any fee, I was told I'd get a bill for the few days I had it and that's fine but then I get another bill for some Internet activation fee for $70 I was told that be spread out over three bills but I cancelled my service after 4DAYS!why should I have to pay this?
Hi Nickkel2,
Have you contacted Verizon Support about your issue? If not, please visit our Support page for a variety of ways to contact Verizon, including โAsk Verizon,โ our virtual chat agent, and customer support phone numbers. For billing issues, please contact Verizon during normal business hours.
Hi Nickkle2,
The services were still activated and installed so it is normal for you to pay the activation fee, even if you disconnect. While I understand how you feel, the work was still done which is why it was not waived when the closing statement was generated
~Jess
The guy came and hooked a wire up to my house outside. I don't get it
The people who came to my house said if we cancelled we wouldn't be charged anything except for usage
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