Ring wireless offer and amazon prime offer

despite receiving multiple emails that I could now redeem the ring wireless doorbell, I’ve yet to be able to redeem this offer. I’ve talked to multiple agents both via chat and the phone. Today was supposed to be the day I could redeem my free year of amazon prime... and nothing in my account to redeem that as well. Super disappointed as I signed up partly due to these offers.

Re: Ring wireless offer and amazon prime offer
Moderator Emeritus
Hi Dmks123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.