45 minutes on phone today (this is at least the third time) to get rid of cable and keep internet and phone only. After 45 minutes. (lots of sales pitch). i finally get the order. I have requested a tech to come install and Angela got permission from her supervisor to wave the fee. I get confirmation and have to review and approve while on the phone. Date set up for tech to come. Get off phone and ten minutes later get like 3 emails one of which says you have agreed to set up your service and have to pick your equipment up, one says my service is being removed on 5/15.. Even though 5 minutes before i have the confirmation. Now I tried to chat.. with 'live' person. 40 minutes of asking simple question. i was transferred THREE times and each time assured they were the one to help me. It takes like five minutes for every response.
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