Router Rental Fee - Charged for returned Quantum Router
Pleak
Newbie

Hello,

Has anybody returned the Quantum Router and used your own equipment to save on rental fees? I was informed that once the item has been returned, it should take 2-3 billing cycles for the rental fees to be removed from billing. As of now, it's been at least over a year and a half and no changes ever since. Seems like Verizon will charge you regardless of the equipment you return. Seems like there's no real change management between returning the equipment at a Verizon Store versus shipping it back at one of their office locations.

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LawrenceC
Moderator Emeritus

Hi Pleak,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Cang_Household
Community Leader
Community Leader

That does not sound right. Do you have the return receipt? Once an item has returned, the rental charge should be waived immediately in the billing system.

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Pleak
Newbie

Yes, I have a return receipt for the returned rental from the FIOS store. 

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