Rudeness of Verizon Account Manager experience

[mkousheh]

I just got off the phone with an account manager regarding billing with the most unpleasant account manager that I have dealt with. 

I moved to a new place back in Jan and thought I moved the Fios service with me. I then discovered that a new account was assigned to me for the new place. The old account meter kept going and somehow, they disconnected the account. I called in on 2/15 and sorted the balance and paid what I owed, the agent then understood and credit my account for any charges after 1/2/2017.

Last week, I got a text message I got a message that I owe $38.00 to my verizon and without checking, I paid the balance. Today, I check the old account and found that verizon has charged me $90.00 as early termination fee (how come early termination fee when I am still a customer with them). there was credit of $52.00 so they applied that to the $90.00 which I ended up required to pay ~$38.00.

I called the billing and connected with the nastiest representative who screamed at me by saying "WE WILL NOT CREDIT YOUR ACCOUNT FOR THE $90” and hung up on me! 

I have to say, I have been a customer for more than decade with Verizon but that rude account manager ruined my night and for what $90.00 that I shouldn't have charged for!!!!

Account in question {edited for privacy}

[LawrenceC]

Hi mkousheh,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.