STILL CHARGING PAYOFF BALANCE
rpenna1990
Enthusiast - Level 1

VERIZON IS A JOKE!

I am so tired of dealing with these people I have called the multiple times for hours and every time it's like its the first time they are hearing about it.

I payed off my previous iphones (2 people in the account) and opted in for an early upgrade to the iphone14 plus back in october 2022, and by sending our older versions in we wouldn't have to pay for the new devices. THEY ARE STILL CHARGING ME TO THIS DAY!

RIDICULOUS...

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1 Reply
vzw_customer_support
Customer Service Rep

Hello there, rpenna1990! It is a shame to hear that you are paying in full for something that was offered to you for free. We will be more than happy to assist you in getting this resolved as soon as possible. Please, send us a private message, so we can begin. 

 

>Sergio

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