You had an old bank account on file. Somehow my system crashed as i was trying to change the info. I called and let the rep know. She was exceedingly rude, acted like i woke her up, and said she wouldn't help. I removed the old bank info. You have now put me $177 in the hole with that account because you keep hitting that account!! This is why you do not have an email address for customer service! I want my $177 back, and i want you to stop charging that account!!!

1 Reply
Contributor - Level 1

Hi skilpatrick24,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.