Samsung Chromebook Promotion not showing up or working

I signed up for Verizon during their promotion for a Samsung chromebook or $200 towards a Samsung product after 65 days of "good standing" i.e. paying bills on time.  I received an email 5 days ago saying I can redeem my offer by logging into My Verizon or the app and clicking the "Redeem Samsung Offer Now".  I tried it via the website first but saw no such link to redeem the offer.  I did the same on the app, and same situation.  Thinking I must be missing something, I looked it up on google and it seems other people are having the same problem.  Trying to contact customer service is not only time-intensive but also often unhelpful.  These forums were the last option I had to try to find resolution to this issue... Very disappointed in a big company like Verizon using tactics akin to bait and switch shops to lure customers in.... Has anyone else had similar problems?

Re: Samsung Chromebook Promotion not showing up or working
Moderator Emeritus
Hi haifisch09,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.