Scammed/ripped off by entering new contract.

So yesterday I renewed a Double Play bundle with Extreme HD + 20/5 internet for $89.99/mo for the full 24 months as shown here at the final confirmation screen:

When I got the email...suddenly the price went up $5 and some mysterious $28 one time charge appeared (why would there be a one time charge when NOTHING has changed service wise except entering a new contract?) as shown here:

Fast forward one day, check the account to see if the order was was...and what do you know, it's even higher!

What on earth is going on! I am not the least bit thrilled about all this. If this is not fixed VERY soon, complaints will be lodged with BBB and such and I will cancel service. The way I see it is they are basicly helping themselves to stealing an extra $300 from me (24mos X +$12)!

And speaking of such...what is the normal time frame this contract can be ditched without ETF? Some areas of the site say 30 days and some say 15 days. I say normal since in my eyes, this contract is NOT what I agreed and clicked submit order to, thus NOT valid.

1 Reply
Moderator Emeritus

Hi C17chief,

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