Security Deposit Refund


I got Verizon Fios Internet installed in Aug 2014 and paid 125$ as security deposit.

I have the security deposit bill with me and also my Amex credit cad statement with the transaction information.

What is extremely frustrating is that whenever I call customer care (after atleast 1h wait time) they never seem to find my deposit information. I have been trying for months to find out the status of my refund!!

I ask one of your agents to contact me at {edited for privacy}

My account number{edited for privacy}

I need this resolved as soon as possible. Please followup, if not I will disconnect my services and recommend my friends and family for the same.

- Ankush

Re: Security Deposit Refund
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.