Security Refund
ashmis
Newbie

Hello,
I have deposited $125.00 amount as security deposit to get new Fios connection, but have not got any call/service from Verizon Fios. I cancelled that order and called Verizon multiple times to get my deposit amount back, but so far, I have not received anything. I would like my refund check. Thank you.

Verizon customer support is very poor and agents give wrong commitment that forwarded your case to offline team, you will get call back. but no one call back.

Please give me a contact number of a Verizon person, who care about customers. Thank you.

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Re: Security Refund
LawrenceC
Moderator Emeritus

Hi ashmis,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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