Sent to collections and was not notified.


I recently discovered I was sent to collections for a bill of $210.36 that happened over a year ago. I switch providers from Verizon (your company) to Sprint. At the time I was on a month to month plan and was told that when I switch to Sprint, my account would be cancled and my last payment would be in June which I payed proven by records from the collection agency. I was told by a Verizon Rep at a store that my last payment would be in june and my account would be closed.

After the change in providers (I was with verizon for 7 years before the switch), I was not informed that I was going to be sent to collections. No emails, phone calls or mail was provided that informed me of my allowance in what I owed. I'm always on top of my loan paymenst for my Car, phone, rent and utilities. This has completely ruined years of hard work I put into my credit.

If anyone is able to help and escilate this further and ASAP, it woudl be much appreciated. I'm constantly monitoring this post for any detials and for someone to contact me.

Re: Sent to collections and was not notified.
Moderator Emeritus

Hi skinsfan85,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Sent to collections and was not notified.
Customer Service Rep

Hello skinsfan85, As stated this issue has been resolved in your private support case. Please let us know if you need anything else.