Serious Billing Issues

I pay my gandmothers bills. By October 2017 I had a credit of -.06. Then Verizon disconnected my grandmother's  service, keep in mind the credit. A new bill got generated And then I payed it, this all happens in a few days, when November bill comes the reconnection fees were at, hold your breath, $322.00, now explain this to me. How did JD Power and associates give Verizon 5 years in a row an award??? I would rather put up with abuse from Optimum. Just because Verizon has better service, that does not give you the right to abuse your customers financially. As a matter of fact, I am sending my complaint to the Federal Trade Commission . The days of dealing with your crazy customer service reps are over. Customer Service feels like being stuck in a nightmare, we are done. When this gets resolved with the FTC, my grandmother doesn't need your services. I can get a cell phone on AT&T and Optimum services at her home. The consumers give companies like Verizon too much power. Now Verizon believes we can't live without your services. #NOMOREABUSEFROMVERIZON. NEVER AGAIN. It' only internet and TV. 

Re: Serious Billing Issues
Contributor - Level 1

Hi Verizonisanight,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.