My service recently got sent to collections because I was unable to pay my bill for the last several months due to personal issues, I went to the Verizon store 2 days ago to ask them a few questions about how much I need to pay to get my phone turned back on, they called customer service and they told them I needed to pay the full amount of my bill (254$), I went in today and payed the full amount (254$)and talked to the dude about getting it turned back on, I left the store after I payed the full amount and the guy told me it should be on in about 15 minutes etc. I get home about 30-45 minutes later and it's still not on, this was about 2 hours ago, and my service is not on, I went to my account and logged in and now it says my account is deactivated and that I owe the full amount of my phone and that my service is turned off and will stayed turned off, I payed 254$ to get it back on and now it says I have to pay what I owe on my phone and get no service. Someone please help.
Did you make the payment at a corporate store or a third party retailer? Usually if the line was disconnected, there is also a reconnection fee that also has to be paid with the past due amount. Did you pay that amount?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Oh no, we know how important it is to have your service up and running, and we'll be glad to look into this. To better assist you, we will be sending you a private note.
~Freddy
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