Service Interruption Email with Payment Arrangement
jprecious86
Enthusiast - Level 1

I received an email from Verizon Financial Services today stating my service may be interrupted within the next 24 hours due to a past due bill unless I make an immediate payment today. I can’t afford to make a payment today and I successfully set up a payment arrangement via the MyVerizon app for a date that has not surpassed yet and is almost 2 weeks away still. I got both the text and email notifications upon completing the arrangement stating it was successful and I can view it within the app, online and through the automated telephone services through Verizon Financial Services. How do I ensure my service will not be interrupted? I thought a promise to pay or payment arrangement guaranteed this and it always has in the past when I needed one. I’ve been a Verizon customer for a long time and have never seen this. Can someone offer feedback or help me with this please?

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jprecious86
Enthusiast - Level 1

This was handled immediately by Verizon Financial Services when I called in. They were able to see my scheduled payment arrangements and secured my service to ensure no interruption to my service would occur. Hopefully this helps anyone else who experiences the same issue. I believe this was just a glitch in their system and so was rectified quickly.

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jprecious86
Enthusiast - Level 1

This was handled immediately by Verizon Financial Services when I called in. They were able to see my scheduled payment arrangements and secured my service to ensure no interruption to my service would occur. Hopefully this helps anyone else who experiences the same issue. I believe this was just a glitch in their system and so was rectified quickly.

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