Spent over 2 hours with someone on the chat feature today to tell them I wanted to close my account and disconnect my service. They refuse to do it! Kept saying “working on it” and running their specials by me. I firmly said “I want to disconnect my service” they would disappear for 20-30 minutes. Then start all over. I’m so infuriated right now. This can not even be legal. This is why I may not ever go back to Verizon. What do I do? Just stop paying?
With it being a major holiday and all the Verizon stores closed, I suspect whomever you were chatting with was overseas and couldn't access much. Try again tomorrow. I found this on the website regarding contact options:
https://www.verizon.com/onesearch/search?q=Disconnect%20Service&lid=sayt&sayt=disconnect*
Hopefully they're not like my cable ISP was when I disconnected my ancient VoIP landline...had to argue with a representative for nearly 20 minutes before he finally caved in and did the disconnect.
Cgema, we understand it's important to manage your account, and while we're sorry to hear that you'd like to cancel service, we also want to make sure we process the changes you're requesting. To best assist, we'll be sending a Private Message.
~Izzy
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