I contacted verizon after paying my bill with the wrong bank account. I told them I wanted to reverse the charge and that I paid the amount due with a debit card. I was assured that my account would not be disconnected. This morning all 4 of my lines were disconnected after I was GUARANTEED that it would not be. I called and asked questions to make sure this would not happen. I was lied to and given the wrong information. How can this be resolved since I am not able to talk to a rep after my service is disconnected. This is the conversation showing that I reached out and was told my service would not be interrupted Chat id: *****
Hey there, kiarakhris, we know how important it is to get your service reconnected ASAP. So we can better assist, we will be reaching out via Private Message.
-Lauren
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