I recently set up a payment arrangement through the Verizon app, as I’ve done a few times before when I cannot immediately pay my bill. But this time for whatever reason Verizon decided to disconnect my service on the original payment date. I have tried to get support through customer service, the chat, and private messages support on the forum. I cannot get past automated robo calls and chats without reconnecting the line (which I cannot do right now). This is just disappointing as I have been a long time customer and feel I have to switch carriers due to lack of support. My bill is also very wrong and I can’t speak to anyone. This is ridiculous and I will be switching companies if this cannot be fixed now.
Hello, Joce1111, sorry to hear about the recent interruption. We definitely understand it's imporant to be able to get you reconnected ASAP. We're certainly happy to help with any billing issues you're seeing. So we can better assist, we will be reaching out via Private Message.
-Lauren
Start a new topic or ask questions in the open forum.
