Good afternoon. I am active duty military and we signed up for verizon in August of 2023. We did a phone trade in promotion for four lines and received the trade in credit spread out over 36 months. I attempted to exercise the SCRA clause to terminate the contract as we are moving overseas, recognizing that I would have to pay a balance in light of the credit. I calculated the total balance with the credit as $972. Verizon states I waive this credit for terminating the contract early and owe $1644.
I may be splitting hairs here but this feels like an early termination fee here in violation of SCRA. Verizon claims there is no "service" contract but I feel like the service was intertwined with the phone that there are one and the same. Please help me resolve this issue with someone who is experienced in the law.
Hi PaloVerde, we would be happy to review the account and help out with this issue. Please send us a Private Message so we can assist.
-Cynthia
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