Services rendered but still billed. Trying to get bill reversed
Zdog98
Newbie

Verizon is billing me foe service never rendered. Spent 3 hours on the phone trying to get the bill reversed. A supervisor named Lindsey was very snotty, took quite the attitude with me and would not help. Called back and spoke to a Melissa who was able to help but Iaster all he aggravation previously, I'm not convinced the bill has been reversed until I see it. What a horrible customer service experience EVER!!!

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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