Severe kafkaesque issues with account and service. Account locked, not registered, also registered.
bdogverizonforu

Account got locked due to forgetting security question.  Can't log in, can't change password, can't access live chat due to not log in, some pages say account isn't registered so if i go to register its already registered.  I can't contact anyone by phone.  It's impossible to access my account.  It never sends a password reset.  I need to speak to a human being.

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LawrenceC
Moderator Emeritus

Hi bdogverizonforu,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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