Shafted on new installation

Your customer service agent just hung up on me after I waited 1.5 hours for a callback.  By the way, this was the first time out of 4 attempts that I even got a callback.  Anyway, I have a complex installation at a custom new home site and I need to speak with a local manager for this install.  A tech was out last week to start the install but could not complete, and every day since I got a text message threatening to cancel the install even though I made it clear that I am waiting on the builder to assure me that power will be on before I make a new appt to complete the job.  Furthermore, the tech placed the fiber optic line in the worst possible position on this site and it needs to be moved. If you want my business someone will have to reach out and treat me like a human being, this is not some cookie cutter install and I need local customer service not the runaround through global hotlines.

Re: Shafted on new installation
Moderator Emeritus

Hi ZJ,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.