So, this all started when I decided it was time for a new phone. I upgraded from a S21 Ultra to a S24 ultra on Monday, April 29th at 1pm. I paid for next day delivery by 8pm. After placing my order on the My Verizon app, I received a tracking number at 7pm that night and when I looked at it, it said "label has been created, we will update when we receive the package" so I went to bed and expected my phone to be delivered the following day at 8pm. The following day, the tracking had not updated and I still had no phone. At this point I decided to reach out to Verizon for support via their messenger support. I spoke with a woman named Shelby who was the the farthest from helpful a human could possibly be. She acted as if I was wasting her time and repeatedly tried to tell me the I ordered too late in the day since I placed my order after 3pm(I placed my order at 1pm) and told me it had shipped today(4.30.2024) and would be delivered tomorrow. Well, the next day rolls around and, believe it or not, the phone didn't show up and the tracking still hasn't updated. On 5.1.2024 I reach out to customer service via phone and the rep told me that there was nothing we could do and I just had to wait for FedEx to come pick up the shipment which would take 5-8 business days. So, now my "next day delivery" has somehow turned into a 5-8 business day wait. I asked if I could just cancel the order and go get one in store and I was basically told no because it would take too much time. After getting nowhere with that, I waited until today and still have no phone or updated shipping. It still says that FedEx is waiting to receive the package. I reached out again today to see if there was anything new and I was told they would open a ticket to investigate but that would take 5 business days to complete. How is this acceptable? In what world do you get to mess up and then put the burden on the person that is paying you for a service? I've been a Verizon customer for 15 years but after this, I'm considering going elsewhere. The fact that they aren't willing to do ANYTHING to rectify a situation they created is absolutely ridiculous. They are absolutely capable of finding ways to adjust for situations like this. they just refuse to do so.
Happy Thusday! Arion, congratulations on you Samsung Galaxy S24 Ultra. Nonetheless, we are truly sorry to see you in this shipping dilemma. Our goal is to help you in the best way possible.
~Gilbert
Arion, for more shipping info, check out our FAQs: https://www.verizon.com/support/shipping-faqs/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
