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Yana was nothing short of AMAZING! Kind, fun, smart, helpful, knowledgeable, efficient, and a MAJOR reason why I am going to continue my loyalty with Verizon.
Yana is exactly what differentiates Verizon from other providers like AT&T, T-Mobile, Spectrum, etc. At a certain point, services overlap, but the customer support is a major area of differentiation. In this case, Yana is that differentiation and has single handedly won over a customer for Verizon.
The team should do everything possible to keep Yana aboard and incentivize her, as she is a major asset to the organization.
Thank you, Yana, and you should take tremendous pride in your great work!
Solved! Go to Correct Answer
Hi lisadrbal558,
Thank you for taking the time to share such thoughtful feedback about Yana!
It's great to hear that she was able to get your issue resolved.
We've shared your message with the wider team.
Please feel free to reach back out if you need further assistance.
Hi lisadrbal558,
Thank you for taking the time to share such thoughtful feedback about Yana!
It's great to hear that she was able to get your issue resolved.
We've shared your message with the wider team.
Please feel free to reach back out if you need further assistance.
Start a new topic or ask questions in the open forum.
