Sign Up Bonuses Not Working

My wife and I recently signed up for Fios with the understanding that there would be a $200 credit for Google and Nest products as well as a $150 Visa gift card.  When trying to register for the Visa card, the website is stuck trying to pull my "customer information".  It has also been 31 days since our installation date and the Google and Nest credit should be live.  When I go to check-out, no credit has been applied and I received no discount code to use. How can this problem be going on for so long?

Re: Sign Up Bonuses Not Working
Moderator Emeritus

Hi Pomps,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.