I have been a Verizon customer for over 10 years. I recently moved and started service at my new home while renovations were being completed I maintained my service at the old home essentially having two accounts.
I called to terminate service from the previous residence paid my final bill and turned in equipment. Approximately 1 month later, I get a bill for $17,775.35 and the bill states increase in phone services. I have called and spent hours on the phone and no one agent can tell me what the $$17,775.35 is for or have enough sense to know that it’s impossible to have a bill in that amount for one month. While I have been told there will be an investigation that could take 7-10 days I am extremely angry that I am now receiving phone calls about the bill and disappointed that after many years as a loyal Verizon customer my initial call was met with limited initiative or enthusiasm to help resolve. I am looking for a way to escalate this issue to Verizon Corporate to expedite a resolution and ultimate removal of the excessive fees on my bill.
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