I had wondered why I had not received an email notification that my 2 year triple play contract was due for renewal. Well, two days ago, my new bill arrived, it had gone from $146 to $181. I immediately re-signed up for the 2 year renewal, but after calling support, they refused to reduce the $181 charge for the upcoming month.
I explained to the support person, that none of this was my fault. Verizon did not send out a contract expiration notification, and I am not a mind reader. I would cancel my service right now, but I just re-signed a new 2 year contract. So for a lousy $35, Verizon is going to lose a once loyal customer of six years, when my contract expires in two years. Not a very smart way to do business.
Go here and call the toll free number or use the online complaint portal.
have a valid phone number to have the Public Service Commission to contact you as well as Verizon escalations department.
they may be able to assist. And why wait 2 years. Most providers pay the fee for jumping to competing services. Verizon is paying etf as well.