Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am paying 49.99 for DSL every month that doesn't work most of the time. Yes, I have called Verizon repair many times. Sometimes it works during the day, but is extremely slow; In the evening 6:30-7:00pm...forget it!
Problem #1I can only get 1mbps where I live
Problem #2 There is no FIOS available in this town
Problem #3 Why am I paying for service I don't get? (my stupidity)Keep giving them chances; loyal customer
Problem #4 Getting on the phone with tech support is usually 1-2 hours of my time
Problem #5 Getting someone that has good command of the English language on the phone
Problem #6 The issue is not resolved; cost keeps rising (49.99 Month now), but service gets worse.
Problem #7 When you finally get someone that understands; you always lose them & can never speak with the same person again. That happened today...again!
Problem #8 Verizon doesn't care about your service....as long as they're getting the money each month.
They don't appear to care about how many customers they're losing or have already lost in my area because of these unresolved issues.
After speaking to a nice lady, names Naomi, in tech support last night, I decided to contact customer service (billing & payments) today and ask for credit for this long period of horrible service. They can clearly see how many times I've called about the same thing. I get "Ben, as in Benjamin" who is willing to give me credit for 7 days of service, which is $11 and some change. What!? He told me that's all he could do; couldn't increase or better my service and that was all the options he has!
***The real kicker was when I received a call from Verizon shortly after speaking with Ben who said the Engineers are working on the problem as quickly as they could and it will be fixed the "end of the first quarter". When I asked when that would be, I was told the end of March! Great!!!!!***