Sony Headset and Controller tile missing


I have an email and up until about a day ago, I had the offer tiles for the Sony PS5 Pulse 3d headset and Sony PS5 controller that I am eligible to redeem as of 8/7/2022 and had until 11/15/2022 to do so. The tiles have now disappeared and when chatting with an agent they said they have no record of this on their end. I do still have the email from when I signed up with proof of this. Is there anyone who can help or who has a similar issue? I’d like to receive these items as they were a big influence on when and why we chose Verizon when we signed up.


Re: Sony Headset and Controller tile missing
Moderator Emeritus

Hi LoFo98,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.