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822D
Enthusiast - Level 1

The password I entered is 100% correct because I CAN log in on my laptop, and on my phone it said wrong password which ended up locking my account.

Now I have to  reset password and it just pops up "Sorry we are not able to process your request at this time." page every time. 

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2 Replies
822D
Enthusiast - Level 1

Could you please send me a private message which  is what you did  in other posts I saw?

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vzw_customer_support
Customer Service Rep

We are here to help with your account concern. We will be sending a private note. ~Peter

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