Okay, this has bee going on since April 2017. I cancelled my Verizon Fios account in April. I shipped back all the equipment, and receipt was confirmed via e-mail. However, when I received my next bill, I was still be charged for the full month of April and no cancellation fee was charged. I thought that the billing department hadn't had time to catch up with the cancellation information, so I waited until the next bill. I was again charged for the full month. I called Customer Service and was told they only had a record of my cancelling my phone service, but not my TV and Internet. I was told the cancellation would be put through again. Next month, still being billed in full. My account was sent to collections. I contacted the collection agency, told them my story and even sent them a statement in writing. My account was finally closed, but I am still being billed for May and June, even though I had returned all the equipment in April. My credit score has plummeted because I have a "delinquency" on my credit report. Several of my credit cards have lowered my available credit because I am now a credit risk. My credit score plunged even further. It has now dropped 120 points. Thanks a lot Fios! You did not put through my cancellation correctly, didn't correct your mistake, expected me to pay for two months when I didn't even have the equipment necessary to use your service, sent me to collections and ruined my credit! And to top it off, after receiving my complaints on-line, by phone, and in writing, have done absolutely nothing to resolve this situation! I want this delinquency taken off my credit report. I do not owe you for two months of non-existent service. I do owe a cancellation fee, but I was never billed for that! It's as if you just ignore and ignore and hope people will just get frutrated and pay what they don't even owe! How does a person get through to you!
Contact the credit bureaus and write to them or fill out the online dispute at the three bureaus line by line. Then they will verify or remove it.
Don’t wait do it today....
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.