Prior to July 2017 I had 1 DVR, 1 set top box (STB) in the Master Bedroom, 1 in my Living Room, and another in a Guest Room. In July 2017 I returned one of the STB, the one for the Guest Room, back via UPS in a Verizon supplied box. Verizon is continuing to charge me for the STB. I still see it on my account. UPS warned me in July that Verizon has a habit of "losing" devices which are returned to them and suggsted I keep the UPS tracking info. I can't find it but I do remember tracing the box back to Verizon. It appears that Verizon's Inventory Control did not log the STB back in and I'm still being charged. What can I do? Two different customer service reps who I talked to over the phone told me to "return one of my other boxes and they will ship me a new one". That makes no sense to me and I have no idea why they made the suggestion. Has anyone else run into this problem?
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