Like everyone else, I can't redeem the $50 prepaid visa card—the link on My Verizon to register for the Fios Reward doesn't work and simply refreshes the page. It seems others have had this issue dating back over a year and there doesn't seem to be any solution. Is this new install reward even real? Can someone figure this out?
Simply file a complaint with your state’s attorney generals office who handles these issues. They will get Verizon to honor the card.
there use to be a phone number on this forum to call with these gift card redemptions and other assorted issues with them.
maybe another forum poster has that number.
Hi ianaf100,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
