Still charged for No service?
Skye00
Enthusiast - Level 1

Does Verizon still charge customers for the months when they don't have service due to Verizon's cable problems outside? Bot on phone that checked the line for issues confirmed it was cable problems on Verizon's end and a customer representative confirmed it as well.

I want an answer on here please. Not some "we'll have your problem escalated to an agent" stuff. It's a simple enough question I think.

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CRobGauth
Community Leader
Community Leader

They will give you a pro-rated credit for every day you are out of service.

But you will need to contact customer service to request it.

And the outage has to be at least 24 hours (which sounds like you qualify).

Skye00
Enthusiast - Level 1

Thank you for the reply and forgive my ignorance but how much would the prorated credit be?

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CRobGauth
Community Leader
Community Leader

It would be your monthly bill divided by 30 for the daily credit.