I moved from New York to New Jersey a few months ago, and when I transferred my account to my new apartment, no one told me that I needed to cancel my NY account (I guess it's not a true "transfer"), so Verizon billed me for both accounts. After spending far too long on the phone with some very rude people, I finally talked to a nice lady who ordered a refund for my NY account. That was back in June. I received an email saying I'd be credited the money by the end of July, and it's now August 9th and I haven't seen any of the money I'm owed.
To make matters worse, I noticed on my last bill that I'm being charged for Double Play. I don't even know what that is, but it's about $30 more than I'm supposed to be spending. All I want is the internet!
I can't talk to anyone on the phone because of the workers' strike. Would calling the corporate office get me any results?
We are sorry for the inconvenience. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat”. If a chat agent is available to assist you, the chat link will become live after the page fully loads.
Start a new topic or ask questions in the open forum.
