Supervisor in financial services
UnicornGuts
Enthusiast - Level 1

I made a payment arrangement online which I needed to change. I could not simply adjust the arrangement online and had to cancel it completely.  Upon doing so I was unable to initiate anew arrangement.  I called financial services and spoke with an agent who was unable to assist, could not answer any of my questions,  and while kind he was unhelpful.  I asked for his sup and was transferred to Mark who proceeded to tell me all the same billing details that I could find myself and then became very rude when I asked why a new arrangement couldn't be made. He then became very degrading saying if I would just pay my bill there wouldn't be an issue. When I asked for his sup he said that there was none he guarantees that anyone above him would never talk to me because they all work internally and he assumed I know what internally meant! Are you serious,  I may have been calling to make a pmt arrangement but do not deserve to be belittled and degraded lime that. Especially since I was being very kind to him. I've been with Verizon for more than 20 years and this experience has me wanting to go elsewhere 

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4 Replies
vzw_customer_support
Customer Service Rep

Thank you for your loyalty these 20 years and for bringing this to our attention. Your feedback is always taken very seriously and this is definitely not the experience we want you to have in any of our support channels.  Please accept our apologies for the recent experience and let us help. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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FenderGuy20
Enthusiast - Level 1

I am seeing more of this, I dont understand how Verizon would punish its long time customers? 

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Srgbars
Newbie

@vzw_customer_support wrote:

Thank you for your loyalty these 20 days years and for bringing this to our attention. Your feedback is always taken very seriously and this is definitely not the experience we want you to have in any of our support channels.  Please accept our apologies for the recent experience and let us help. I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria


I’m also in the same boat can i please get urgent help

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vzw_customer_support
Customer Service Rep

Srgbars, we're sorry to hear that you're had a similar experience when reaching out to our Financial Services team. We always want to make sure you get the help you need and we're here for you. We're sending you a Private Message so we can gather your feedback.

~Jesse

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