Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I just got off the phone with support trying to get what should be an extremely simple request taken care of.
I am currently unable to pay my bill without being hit with an unnecessary service charge because my MyVerizon account is linked to an old FiOS account. I called support hoping they could easily edit the record for this account and switch the linked account number over to my current one.
After spelling the account name several times to the CSR, he was unable to find a record for the account. The account I'm currently logged in and posting from. He then went and checked with a tech, who was also unable to find the account. After none of this worked, the CSR told me to try to go through the activation page again with my account setup order number. I did this, and the registration page appears to think my new service is linked to this account, but upon logging in, I only see the old account information, and still no reference to this account.
I have cleared my cookies multiple times. I know what I'm doing. The CSR said all he could do was generate a random login for me to use. Why aren't either of my two existing accounts able to be linked to my account number?
There was a support ticket generated for this call that says my issue will be resolved by 5:15PM on 1/25/2012. If it isn't, my next call won't be for support, it'll be directly to retentions. All I want to do is pay my bill in full without having to pay an unnecessary BillMatrix charge.
I apologize for the frustration that you are having with your account. We would be glad to take a look at this for you. I sent you a private message to get started.
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.