Enthusiast - Level 1

I have been a verizonfios customer for over 10 years and was treated with rudeness and hung up on 3 occasions by verizon fios CSR reps.

I recently came off contract and wanted to see what was available to me.  I was told that nothing could be offered for me to stay unless I paid 10 dollars more a month for 2 years.  I thought this was odd as I was speaking to retentions.  I was told by Mr. Ortiz in a new yor call center that prices have gone up just like everything else and that I was going to have to pay more as a loyal customer.  i told him I could just go to a competitior or cancel and have my spouse reup as a new customer for a better deal, he did not care.  He actually told me the call center was now closed and transferred me to the ecenter where i was on hold for 45 minutes before I gave up.

I called again today and got Harry Wellen in retentons he offered me a deal I wanted but said he could not process because of the system being down but to trust him that it would go through in 2 billing cycles.  That is frankly too long for me to wait.  I want the new offer to be processed immediately just like you would a new customer, bear in mind I have been a loyal customer for over 10+years.  Now I have to hope and wait if this happens and I KNOW THAT I WILL HAVE TO CALL AND ARGUE OVER THIS.  I have spent 6 hours on the phone with verizon fios the last 2 days.  Do I need to do that again in January?  Please contact me immediatley so that the offer that was made to me can be processed now.  All I have received is an email with an illusory promise.  I will cancel my relationship verizonfios tomorrow if I do not receieve a phone call addressing my needs.

Moderator Emeritus

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