THE WORST MOVE I EVER MADE
Nothappywiththiscompany23

I'm seriously done! I was a customer with Sprint without issue for many many many years, they made the move to T-Mobile and again, it was simple. My bill became extremely high when I had to add my children and the plan I was in had me grandfathered in at a very good rate, but I was unable to keep that rate when I added my son. So I shopped around and I decided - against my better judgement at the time - to come to Verizon.&  I knew I should have trusted my gut - this has been the worst experience. I am not one to complain either - I roll with the punches that life throws and deal with it - But this is asinine. I have never in my life experienced something such as this and If it's not handled correctly - I will be gone - I will go back to T-mobile and while I understand you may not care, you believe you run the market which is why your company doesn't care about 1 person. It is obvious - I will pay the higher amount to go to a company where I am cared for, where they treat you like humans and leave you to feel like you are a worthless customer that does not have the privilege the other customers have simply because you didn't pay your bill. WELL VERIZON MY BILL WASN'T PAID BECAUSE -- YOU LIED ABOUT THE BILL. How in the heck is my bill $429????? So the gift card you promise of $200 is just basically to pay yourselves --- the game is ... let's jack up the bill an extra $200 and give out a $200 gift card so we lose no money - and then we won't give the gift card to them in a timely manner, so they have to pay the increased bill and we get that money and the gift card?  Not only that - when the customer tries to call, they are told -- until you fully restore your service you can't speak to anyone -- so basically the customer is not privileged enough to speak to anyone in your company --- even if they are in the right? This is incredibly NONSENSE.  No VERIZON - I WAS NOT GOING TO PAY A $429 BILL WHEN MY BILL IS SUPPOSED TO BE $229, IF I WANTED A $429 PAYMENT I WOULD HAVE STAYED WITH T-MOBILE AND PAID THAT. I SIGNED A CONTRACT STATING $229 - NO WHERE IN SAID CONTRACT DOES IT STATE MY BILL WILL BE $429. WHAT IS THE ABSOLUTE WORST PART OF ALL OF IT --- IS THE $200 GIFT CARD THAT I WAS A LITTLE HAPPY THAT I WOULD BE ABLE TO USE TOWARD THE PAYMENT AND SAVE ME A HEADACHE SINCE I NEEDED THE EXTRA MONEY THIS MONTH - BECAME THE WORST EXPERIENCE. SO I FOUND OUT I DO GET TO USE IT FOR THE SERVICE - BUT I STILL HAVE TO PAY THE $229 MONTH -- HOW IS THIS RIGHT??? HOW IS THIS OKAY??????? WHY GIVE A GIFT CARD - IT'S A LIE AND FALSE ADVERTISEMENT. But It's fine - I'm me - I roll with it and  I'll use the gift card and pay the $229 on my pay day --- and try to speak to someone about it -- PLEASE DO NOT CUT OFF MY SERVICE UNTIL I HAVE THE GIFT CARD AND MY PAY CHECK SO I CAN TAKE CARE OF THIS WITHOUT LOSING SERVICE. DOES THAT HAPPEN - NO - BECAUSE ONCE THEY SIGN YOU IN ON THE CONTRACT THE NICE GOES AWAY AND REPLACED WITH THE REALITY - YOU ARE NOTHING TO THEM -- YOU GOT PULLED N  AND NOW YOU FACE THE CONSEQUENCES - START OUT AT THE BOTTOM - AS A NEW CUSTOMER YOU ARE NOT WORTHY TO SPEAK TO AN AGENT- YOU ARE NOT WORTHY TO BE TOLD THE TRUTH - YOU ARE NOT WORTHY OF A REAL $200 GIFT CARD THAT YOU CAN USE IN  THE COMPANY TOWARD SOMETHING OTHER THAN SOME  TRUMPED UP CHARGES ON YOUR BILL THAT YOU ARE UNABLE TO CURRENTLY PAY BECAUSE AN EXTRA $429 IS DIFFICULT TO COME BY ---- AND THE WORST OF ALL OF THAT IS --- IF I COULD JUST SPEAK TO SOMEONE -- SPEAK TO A PERSON INSTEAD OF BEING HUNG UP ON - INSTEAD OF SOME LITTLE BOT CHAT TELLIN G ME UNTIL SERVICE IS RESTORED YOU ARE NOT AN HONORED PERSON - IN FACT YOU ARE NOTHING TO US BUT ANOTHER SIGNATURE ON A CONTRACT.   THE FACT THAT YOU WOULD NOT WORK WITH ME - THE FACT THAT I COULDN'T SPEAK TO ANYONE - THE FACT YOU CUT SERVICE OFF BEFORE I RECEIVED A GIFT CARD - ADDED $200 TO MY BILL TO MATCH THE GIFT  CARD SO I DIDN 'T REALLY GET A GIFT CARD . THIS WAS THE WORST ABSOLUTE WORST DECISION OF MY LIFE - I SHOULD HAVE STAYED AT T-MOBILE WHERE MAYBE THE BILL WAS A LOT HIGHER, BUT I AM TREATED LIKE A HUMAN THAT IS WORTHY NO MATTER WHAT - THEY DON 'T PROMISE GIFT CARDS AND TAKE THEM BACK IN THE FORM OF INCREASED CHARGES - THEY SPEAK TO YOU IN CHAT AND ON THE PHONE WHEN YOU CALL - THEIR PEOPLE IN THE STORE HAVE THE ABILITY TO SPEAK TO YOU REGARDING YOUR BILL.......  TELLING SOMEONE THEY DO NOT HAVE THE PRIVILIGE AND ARE NOT WORTHY TO SPEAK TO SOMEONE IN YOUR COMPANY UNTIL SERVICE IS RESTORED IS THE WORST THING YOU COULD DO TO A PERSON - ESPECIALLY WHEN THE NOT PAYING THE BILL IS THE COMPANY'S FAULT FOR NOT SENDING THE GIFT CARD, FOR NOT TELLING ME ABOUT THE CHARGES - FOR NOT WORKING WITH ME IN SPITE OF ALL OF THAT. FOR MAKING IT SO I HAVE NO CHOICE BUT TO LOSE SERVICE, PAY THE $200 - AND THEN WHAT -- I CAN'T USE YOUR VERIZON GIFT CARD TO MY ELECTRIC BILL OR CAR PAYMENT!!!!! AND THEN WHEN I USE IT TO PAY - YOU STILL REFUSE TO SPEAK TO ME - YOU STILL REFUSE!!!! THIS IS THE WORST SERVICE - THE WORST CUSTOMER SERVICE - THE WORST COMPANY - I DON'T KNOW HOW TO GET OUT OF THIS CONTRACT - I DON'T KNOW HOW TO FIX MY BAD DECISION - BUT I SWEAR, I WOULD RATHER START OVER ON THE BOTTOM AT T-MOBILE AND PAY MORE MONEY THAN EVER HAVE TO DEAL WITH THIS AGAIN. 

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3 Replies
Nothappywiththiscompany23

I was extremely heated after being hung up on and told I can't speak with anyone today when I wrote, I am actually one of the most calm - level headed individual's - but I found the one thing that will cause me to lose my cool and lose my mind, it is not being able to speak to someone and the reason being that because my service needs to be restored- my service can't be restored because you were not honest with me in the beginning. But you force someone to have to pay it, then pay a restore fee and then - here is the gift card - you can use it next month. But really we got you - because we forced you pay and pay and pay and then deem you worthy enough to speak to someone. I own a company, I would never ever do that to any - customer, especially when the customer is not in the wrong. If I was in the wrong, I wouldn't have a reason to be upset. 

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vzw_customer_support
Customer Service Rep

Thank you so much, I do appreciate your efforts and patience with this, I know how important is to have all your services fully working, I would like to check your account status and see what is going on, the gift card depends on a promotion, and we can also check that together, in order to continue please PM us, so we can better assist you.

 

>Arturo

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vzw_customer_support
Customer Service Rep

Hello, we are saddened to hear you are having this experience with us. All we want is to provide the best of our services, I understand, that the gift card process can be a little confusing, if you switched from another company we can check the status of the rebate for the offer. Please send us a PM so we can help. Thank you. 

 

>Arturo

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