Take over the existing contract
Mata18
Newbie

Hi,

I would like to share my recent experience. So, last Friday I was ordering my FIOS and just before clicking on CONFIRM, I decided to chat and latter to call specialist because I found stupid to have a technician coming at our apartment as there was already existing line and box. In fact, the specialist told me that I don’t need to create a new order just to take over the existing contract. Which I was accepting as I was said that I will be charged as a new client, means for the 1st year for 100/100 internet plan, 39,99$ (+ 10, + taxes).

On Saturday morning when I discover the mail informing me that the contract is already on my name, I also discover that my plan is charged 106$ (like the person who’s plan I was taking over). After speaking to support, nobody could help me to give the price as a new client. So I asked to cancel all the transfer. The line is cut and I have a box to return (which I even did not use). I am very angry about this situation, plus I am now with no internet! Did somebody experience this and what should I do?

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MrMatthew1
Contributor - Level 1

Hi Mata18,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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