On Feb 27th, my Fios box began to fail. The online rep was unable to fix the issue over the phone, and offered to send out a rep to replace the failing device. He did not mention a charge.
I took him up on this offer. The tech came this morning, and I was immediately notified via email that the visit incurred a $50 tech charge.
This seems illogical to me, as the problem was with a faulty device provided by Verizon. Why is Verizon charging me to replace their own malfunctioning device?
I would appreciate it if this charge was reversed. I was unable to reach an agent over the phone due to hold times.
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.
Your virtual agents are garbage, and your phones are plagued by long wait times.
I came here because it seemed like the mods were actually helping the customers. I was mistaken.