I had moved my router from basement to the living room because we were converting from oil to gas. In May, we had TV issues. A technician came and fixed it. In the process, he said the wiring was a mess and "cleaned it". I moved my router back to the basement in August after conversion and patching of walls and low and behold, internet was not working (it was working before May). I called to have a tech come out in August. He connected his machine to test connection but did NO work inside the house. He went outside and informed me that the previous tech that came out in May, had disconnected the coaxial cables and that was why I had no internet connection in my basement. I was informed when I booked appointment that I will be charged labor IF the repair was done inside my house or fault of mine. However, the issue was outside from the disconnecting of wires that the May tech did. I find out, that I'm being billed for August labor. So why am I being charged labor for the problems that the May technician caused? I contacted customer service and they will not credit me back. This is a scam to charge customers for the problem that their own tech caused.
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