I became a new customer last tuesday because I heard that Verizon was top rated in customer satisfaction and wanted to try the 50/50 deal. I was told that I would be charged 90$ for a tech to come out unless I wanted to self install the verizon box. This was a surprise, seeing as my last provider didn't charge me an installation fee. The agent on the line said he talked to his supervisors and that he enabled me to the "highest level" and split the 90$ between the first and second months.
However, it says on your advertisement that the $90 fee would be waived for new customers, so I find this hard to believe. And then when the tech arrived, he went to the box left by the old landlord, plugged in a modem and left not even 20 minutes after he had arrived. So am I supposed to swallow the fact that I was charged a fee that was supposed to be waived to new customers as well as pay a whole $90 for plugging in a modem?
When I had called, all the representatives I've reached told me was that they couldn't do anything, and that it was the "standard fee", but seeing as this seems to be a reoccurring problem in these forums; I hope I can recieve the BEST Customer Satisfaction that Verizon is known for and find a more reasonable solution to this issue.
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