Telephone Service Not Cancelled

[Raymd44]

I cancelled my Verizon DSL internet service on 11/20/2013. At the time I was not told that the cancellation did not include the related phone service. I did get an email confirming the cancellation of the internet service. That email included a link which was to be used to cancel the phone service. Clicking on the link led to a 404 error, which indicates that the page does not exist.
Since then, I have called Verizon 4 times and have been told twice that my phone account is now cancelled and that the request has been backdated to 11/20., and not to worry about the online bill.
As of today, not only is the account apparently not cancelled, but the online bill has now doubled.
Why is it seemingly impossible to resolve this problem?
What else can I do?

[KaLin]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Raymd44,

Very glad to hear that this has been resolved. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
 
- Joseph_VZ