I was told when I renewed our contract in February 2018 that I would receive NetFlix for free. I called today to find out why I did not receive promotions code, and was told NetFlix was not part of original order. Stupid me for relaying on the word of Verizon customer service. I spoke to several representatives and some told me yes I should get NetFlix for free, but when I tell other representatives this I am told contract does not state it.
So fed up, hence my sign on name, I want to terminate contract. Regardless of how many years and thousand of dollars you have given Verizon over the years, they refuse to waive the termination fee. This is ridiculous.